FAQs
Find the details you need to choose your product, select a pack and shop with NNQ.
Products & packs
How do pack sizes work?
How do pack sizes work?
Choose 1, 2, 3 or 4 kits for hair color, tubes for hair removal cream or toothpaste, cans for mousse, or boxes for mouthwash. Each selection contains complete products.
What is included in a hair color kit?
What is included in a hair color kit?
One kit includes 80 g of hair color cream, a comb applicator, gloves, a shawl and instructions. Choose Natural Black or Dark Brown.
Can I mix hair color shades in one pack?
Can I mix hair color shades in one pack?
Each pack contains one shade. To buy both Natural Black and Dark Brown, add each shade to your bag separately.
How many mouthwash packets are included?
How many mouthwash packets are included?
Each box contains 20 individually sealed 12 mL packets. Choose 1, 2, 3 or 4 boxes for 20, 40, 60 or 80 packets.
Is the selected pack price the total?
Is the selected pack price the total?
Yes. When shopping in USD, the totals for packs of 1, 2, 3 and 4 are US$19.90, US$35.90, US$48.90 and US$58.90. If you select another currency, use the amount displayed for that currency and check your final total at checkout.
How are pack savings calculated?
How are pack savings calculated?
In USD, savings compare a pack with buying the same quantity of the same product separately at US$19.90 each. Packs of 2, 3 and 4 save US$3.90, US$10.80 and US$20.70 respectively.
What does quantity mean in my bag?
What does quantity mean in my bag?
Cart quantity counts complete packs. For example, selecting 4 boxes of mouthwash and setting cart quantity to 2 gives you 8 boxes, containing 160 packets.
Directions & ingredients
Where can I find the directions?
Where can I find the directions?
Read the product page for use steps and precautions. Always follow the instructions supplied with your product, including any required patch test and permitted areas of use.
Where can I check the ingredients?
Where can I check the ingredients?
Check the packaging for the ingredient list and the product page for available ingredient details. Hair color ingredients can differ by shade. Contact us if you need help with a label.
Should I choose cream or mousse?
Should I choose cream or mousse?
The hair removal cream is a 100 g tube with a scraper; the mousse is a 150 mL can. Compare their use steps and precautions, then choose your preferred format.
Shipping & checkout
How much is U.S. shipping?
How much is U.S. shipping?
For eligible U.S. destinations, shipping is US$5.99 below US$30 and free from US$30, based on the merchandise subtotal after discounts and before taxes. Alaska and Hawaii are excluded. Enter your delivery address at checkout to confirm the available rate.
Do discounts affect free shipping?
Do discounts affect free shipping?
Yes. The US$30 minimum is measured after discounts and before taxes. If a discount lowers the merchandise subtotal below US$30, the standard US$5.99 rate applies to eligible U.S. destinations.
Where can I check other shipping and payment options?
Where can I check other shipping and payment options?
Checkout shows the delivery options and charges available for your address, along with the available payment methods. The U.S. shipping rule applies only to eligible U.S. destinations.
Orders & support
How can I check my order?
How can I check my order?
Use an order-status link in your confirmation email, or a tracking link in a shipping confirmation if one is provided. If you need help, contact us with your order number and checkout email.
Can I request an order or address change?
Can I request an order or address change?
Email us with your order number, checkout email and the change you need. Available options depend on the order status.
Where can I find the return terms?
Where can I find the return terms?
Read our Return & Refund Policy for eligibility and instructions. For help with a specific order, contact us with its order number.
How do I contact NNQ?
How do I contact NNQ?
Email yejeon@tgideasbusiness.com for product or order questions. For order help, include your order number, checkout email and a short description. Add relevant photos for damage or an incorrect item.
Still have a question?
Tell us which product or order you need help with.